Senator Johnny Isakson’s letter to the Secretary of the Transportation Safety Administration was a bit more diplomatic than the above, but the gist is pretty much the same. Writes Isakson:
I am writing in regards to delays at the Transportation Security Administration (TSA) checkpoint at the Hartsfield-Jackson Atlanta International Airport. I remain concerned that TSA’s management at Hartsfield-Jackson is not staffing the security checkpoint sufficiently and is not prepared to meet passenger demand during the upcoming holiday travel season.
I have received repeated calls from constituents, airport officials, and airline officials complaining of significant wait times at the checkpoint. Chief amongst their complaints is that during peak travel times the checkpoint is not fully staffed, and a number of lanes remain closed to travelers even though there are long passenger lines with delays sometimes in excess of 45 minutes. The airlines and airport are providing the TSA in Atlanta with projected passenger counts days in advance, however the TSA is not responding by staffing the checkpoint accordingly.
I ask that you personally intervene with TSA management at Hartsfield-Jackson to see what can be done to improve efficiency at the checkpoints at Hartsfield-Jackson. Thank you for the work you are doing and for your attention to this matter. I look forward to hearing the steps you are taking to mitigate this problem. Should you or your staff have any questions please do not hesitate to call me.
It’s about time that somebody intervened at Hartsfield-Jackson which, of the dozens of US airports I’ve been through, always seems to have the slowest-moving and most-bottlenecked pre-boarding security process.